Contact
One person reads this inbox. Expect a reply within one working day; if it takes longer, it is because the question needed checking, not because nobody saw it.
There is no phone number and no office. The service is run online only.
To get a useful answer the first time
- About an order: include the email address you paid with. Do not send card details — we never need them and never store them.
- About a report that looks wrong: include the name and the birth date you entered, and say which line you think is incorrect. If it is a source quotation, we will check it against the corpus and either fix it or show you the passage.
- About a name you were given: include the three characters. We keep generation logs for 30 days, which is usually enough to reconstruct the reasoning.
Refunds
Refunds are handled from your account page, and the rules are published in full on the Contact and in the terms of service. In short: an unspent unlock can be refunded; a birth date that has already been delivered cannot.
Deleting your data
Write to the address above from the email you signed up with, with the subject line delete my data. Account, saved names and delivery records are removed. What is kept is the minimum the payment processor and tax rules require us to retain — the privacy policy lists exactly what and for how long.
Press, research and data requests
Same address. If you are writing about Chinese naming and want the underlying data — character senses, the quoted sources, the sound-alike list, surname frequencies — say what you need and it will be sent as a plain file, no conditions.